58+ Major VoIP Statistics: Market, Industry, Users (2024)

Voice calls have transitioned from analog to digital technology (VoIP or “voice over internet protocol”), offering greater call quality, increased productivity, and reduced costs. No wonder the global VoIP market is worth $85.2 billion.

In the article, you’ll learn:

• How big are different VoIP markets
• How fast they’re growing
• How many people and companies are using VoIP
• What are VoIP’s benefits and challenges

Did you know that companies save up to 50-75% when switching to VoIP?

Find more interesting facts down below:

Important VoIP Statistics

• The global VoIP market was worth $85.2 billion in 2021, growing by 22.9% compared to the year before, and is planned to reach $127 billion in 2022.
• In contrast, the mobile VoIP market was worth $33.5 billion in 2021, decreasing its revenue by -28.6%.
• 69% of companies used VoIP in 2019, with 31% of all businesses using it due to productivity gains.
• An estimated 3 billion people use mobile VoIP services.
• Using VoIP can lower costs by 45% compared to traditional phones, increase productivity by 67%, improve voice quality and save employer’s costs by enabling employees to work from home.

Contents:

How big is the VoIP market?

How fast is the VoIP market growing?

How big is the mobile VoIP market?

How many people use VoIP?

What percentage of companies use VoIP?

What are the benefits of VoIP?

How big is the VoIP market?

The global market for VoIP services was worth $85.2 billion in 2021.

The VoIP market is estimated to grow to $102.5 billion by 2026 at a CAGR of 3.8%.

Here are global VoIP services market size estimates per year:

Other global VoIP services and their worth.

How fast is the VoIP market growing?

The global VoIP market is growing at a median of 21.7% each year.

What will be the VoIP market size in the future?

The VoIP market is expected to reach $127 billion by the end of 2022.

And around $255 billion by 2032.

The estimates for the future VoIP market size we found are vastly different from source to source. It’s reasonable to assume the estimates further in the future are less accurate.

VoIP market size by region

With 31.2%, North America had the largest VoIP market share in 2021.

South Asia and Pacific share the same 12.9% market share.

VoIP market size in the US

The US VoIP market is expected to earn $13.40 billion in 2022.

That’s slightly less (-0.15%) compared to 2021 market size.

VoIP global market share by country

The USA had the largest VoIP market share in 2020, with 34.21% of citizens already subscribed.

How big is the mobile VoIP market?

The global mobile VoIP market was worth $37.5 billion in 2022.

Between 2020 and 2027, it’s expected to rise at a CAGR of 21.5%, raising its value up to $183.7 billion by the end of 2027.

Android OS is expected to account for $90 billion of the global mobile VoIP market share in 2024, becoming the dominating segment.

Due to the free, open-source nature of the OS, many find it attractive to use in their low-cost phones.

(GVR 2)

North American mobile VoIP market share was 36.5% in 2019.

(GVR 3)

Global mobile VoIP market size by region.

The table shows the size of the mobile VoIP worldwide market from 2014-2024 (numbers above 2016 are an estimation):

How fast is mobile VoIP growing?

The mobile VoIP industry is expected to grow at a CAGR of 21.5% from 2020 to 2027.

In the same time period, Android OS will grow 21%, whereas iOS will grow 23.5%.

(RAM 2)

How many people use VoIP?

Based on estimations, more than 3 billion people use mobile VoIP services worldwide.

In 2017, there were 1 billion mobile VoIP users, and it was expected that number to increase by 9.87% (or 0.1 billion) by the end of 2021.

Here are:

• Best headphones with microphone
• Best earbuds with microphone

In 2020, 28% of people used smart VoIP assistants for making business calls.

That represents 2.17 billion people worldwide.

Smart VoIP assistants, such as Siri, Alexa, etc., can make routing or forwarding calls to agents or voicemails easier. Essentially, smart assistants respond to calls instead of a human, which is much cheaper.

(BRC)

How many Americans use VoIP?

The number of VoIP residential users in the US reached 76.6 million in 2018.

Based on the trend, the number keeps increasing by an average of 14.13 million per year.

Here’s the percentage of Americans planning to buy VoIP based on age group from 2018 to 2019.

By that, they mean subscribing to services such as Vonage, Skype, and MagicJack.

In a 2018 American study, 71% of the respondents said they access VoIP services from their computers.

49% access it from their smartphones.

The study involved 72 participants (50 blind and 22 low-vision respondents) with prior VoIP experiences (81% used it at home, 49% at their workplace).

How many phone calls are made over VoIP?

Even in Q1 2012, up to 46% of illegal phone calls were made using VoIP phones.

(TransNexus)

What percentage of phone calls are VoIP?

For making phone calls, 87% of people in the UK use a smartphone, 17.5% use an iPad, and 17% use a laptop.

The survey was conducted in 2020 by OFCOM Technology Tracker.

Devices used to make VoIP calls by UK citizens, by gender.

What percentage of companies use VoIP?

69% of companies used VoIP or Unified Communications in 2019.

A more detailed look:

• 50% use traditional telecommunications providers
• 34% use an on-premises phone system or hardware
• 69% use internet-based voice service, including VoIP or Unified communications
• 76% use office suite applications
• 88% use mobile phone service providers

(Nextiva)

More than 31% of all businesses use VoIP due to a productivity boost.

That’s on top of having cost benefits. Businesses can save anywhere between 50-75% when switching to VoIP.

(Multicom)

How many businesses use VoIP lines?

In 2018, there were around 41.6 million business VoIP telephone lines in the US.

The number of small to medium-sized businesses using VoIP will increase by 15% from 2019 to 2025.

The main reasons for the switch are lower cost and increased workforce mobility.

(Globe Newswire)

What are the most popular VoIP phone companies?

Here’s the list of companies providing VoIP services:

• RingCentral
• Dialpad
• Zoom Phone
• Nextiva
• Intermedia Unite
• 8×8
• Google Voice
• Ooma Office
• Aircall
• Grasshopper
• Vonage
• magicJack
• RingCentral
• VolPLy

(Forbes, PC)

VoIP phone company market share in the US

At 24.23%, Skype holds the biggest market share in the VoIP and SIP categories.

What are the benefits of VoIP?

Using VoIP brings benefits such as:

Lowering the cost

The cost of implementing an on-premise telephone system can reach $20,000 or more, whereas VoIP can sometimes cost nothing.

(Telzio)

Using VoIP can help small businesses save 45% of costs if using traditional phone services.

Ever more, moving to VoIP can save businesses and startups up to 40% when making local and 90% on international calls.

(Multicom, Tech)

Productivity

67% of mobile workers report an increase in productivity and ability to resolve problems faster.

(GetVoIP)

Unified messaging can save workers up to 43 minutes daily by managing messages more efficiently. Mobile workers can save even more, up to 55 minutes every day.

(FusionConnect)

Here’s what helps small businesses increase their productivity:

VoIP also helps them at:

Increasing accessibility

Cloud-based VoIP services can be accessed from anywhere. A typical American employer can save up to $11,000 per employee per year by letting them work from home 50% of the time.

(GWA)

Also, during the pandemic, the number of video and voice calls more than tripled. In May 2020, around 30% of American households had at least one remote worker, with 22% of households having 2 remote workers.

(Parks)

Scalability

Since VoIP is a service, you don’t have to worry about purchasing expensive equipment every time you require it to expand your business.

(Nextiva 2)

Better voice quality

By using digital and VoIP technology to transmit the data, you introduce less noise and interference into your signal. Also, VoIP is able to save up to 50% of usual bandwidth by simply muting the person who currently doesn’t speak (since there’s always the one who talks and the one who listens).

(Nextiva 2)

Softphones

Basically, a virtual telephone is software installed on your computer that you can make calls with. The best-known softphone service is Skype.

Softphone frees up your desk space, makes you more portable, and saves up costs on extra equipment.

(Nextiva 2)

Which industries benefit most from VoIP?

These are the industries that benefit the most from using VoIP:

• Customer service industry

Around 62% of customers prefer making a phone call, and the service is expected to operate 24/7.

Using VoIP, companies can provide better voice quality, ensure that the phone lines don’t crumble during high call volumes, and even outsource the workforce across different time zones to achieve that goal.

VoIP also helps to reduce wait time and make sure every phone call is answered by forwarding a call to external agencies.

(CloudApp, Pega, Blueface)

• Hospitality industry

Helps reduce the cost of equipment and labor and increases call volume capacity.

(Social Hospitality)

• Finance industry

Getting a virtual number can help financial service institutions become more flexible, increase profit, and improve client experience and accessibility by forwarding calls to available support representatives.

(CallHippo 2)

• E-commerce

VoIP in the e-commerce industry ensures you stay open 24/7. It improves customer service satisfaction and saves money on equipment and calls outside of your country. Plus, you can automatically offer a caller waiting an upsell.

• Construction industry

• Travel agencies

• Real estate

• Healthcare

(Acefone, AISink)

How many choose VoIP over standard landline?

While 35% of businesses in 2018 already had VoIP, 61% wanted to switch.

6% remained unsure.

Unfortunately, the latest data isn’t available.

What are the challenges of VoIP?

VoIP’s main challenges are increasing security, improving reliability, and lowering complexity.

Businesses need to focus more on:

VoIP security

Cyber-attacks are getting more and more frequent.

Around 70% of organizations from the Corero survey claim they suffer from 20 to 50 DDoS attacks each month.

DDoS attack overwhelms a server, making it inaccessible, meaning that VoIP service can’t work until the server is back online.

(Comparitech, Corero)

Integrative complexity

While VoIP isn’t new technology, some internet users are still unfamiliar with it. Companies need to make it more user-friendly. Otherwise, they might be losing customers.

Related: Average internet data use

83% of companies report losing a customer, missing a deadline, or firing an employee due to poor communication. The latter has a negative effect on productivity.

(Nextiva 3)

On average, 61% of customers worldwide have stopped doing business with a brand due to poor customer service.

(Microsoft)

Reliability

Offering a reliable quality of services requires fast internet speeds and a reliable VoIP platform.

Especially now with more and more people working remotely or on the go, with 87% of workers making phone calls at work at least once a week.

(Nextiva 3)

Furthermore, 51% of respondents from the Dialpad survey state that audio issues are still the biggest problem during virtual meetings.

32% complain about video quality issues, whereas 9% say that the tools they use lack features.

(Dialpad)

Read more:

• Consumer Electronics Industry, Market Size, & Trends
• Headphone Industry Data
• Cord-Cutting Statistics & Trends
• Machine Learning Statistics

Conclusion

These were the latest VoIP statistics on the growing technology bringing new ways of communicating.

It not only saves money but also makes our lives easier and more productive. Of course, it isn’t without its challenges, so it’s still a long way for the VoIP tech to reach its full potential.

Have you already used VoIP services? Are you satisfied with how they work?

Please let us know in the comments.

Sources: RAM, RAM 2, GVR, GVR 2, GVR 3, Businesswire, MarketersMEDIA, Market Watch, Persistence, Arrow, FMI, Statista 2, Statista 3, Statista 4, Statista 5, Statista 6, IBISWorld, imarc, imarc 2, MRF, CISION, CallHippo, Call Hippo 2, BRC, Benzinga, TransNexus, Multicom, Nextiva, Nextiva 2, Nextiva 3, Globe Newswire, Forbes, PC, Slintel, Telzio, Tech, GetVoIP, FusionConnect, SpectrumVoIP, GWA, Parks, CloudApp, Pega, Blueface, Blueface 2, Social Hospitality, Acefone, AISink, Comparitech, Corero, Microsoft, Dialpad, ERIC, OFCOM